Cancellation & Refund Policy
Last Updated: May 16, 2026
⚠️ Important Notice:
This Cancellation & Refund Policy applies to all users and customers subscribing to the services provided by ARYAN NXTGEN PRIVATE LIMITED through aryanpos.co.in. By purchasing or subscribing to our services, You agree to this Policy.
Introduction
We, ARYAN NXTGEN PRIVATE LIMITED ("Company", "We", "Us", "Our"), provide cloud-based and on-premise software solutions including:
- POS (Point of Sale) Software
- PMS (Property Management System) Software
- Billing & Invoicing Software
- Restaurant & Hotel Management Software
- Inventory Management Systems
- Business Automation Solutions
- Analytics & Reporting Services
The Company offers these services through the website aryanpos.co.in, desktop software, cloud dashboards, mobile applications, APIs, and related platforms (collectively referred to as the "Platform").
Subscription and use of our services are subject to our:
- Terms & Conditions
- Privacy Policy
- This Cancellation & Refund Policy
Subscription Fees
💳 Payment Terms
Users are required to pay subscription fees according to the selected plan ("Subscription Fee"). Subscription plans may include:
- Monthly subscriptions
- Quarterly subscriptions
- Annual subscriptions
- Enterprise/custom plans
- One-time setup charges
- Implementation or onboarding fees
All fees:
- Are payable in advance
- Are generally non-refundable
- Exclude applicable taxes unless otherwise stated
Activation of Services
Your subscription will become active only after:
- Successful payment verification
- Completion of onboarding requirements where applicable
The Company reserves the right to refuse activation in cases involving:
- Fraud suspicion
- Incomplete information
- Violation of policies
Cancellation Policy
📧 How to Cancel
You may request cancellation by:
- Contacting support at: support@aryanpos.co.in
- Through Your account dashboard (if available)
- Through authorized account managers
Refund Eligibility
Annual Subscription Plans
✅ Cancellation Within 15 Business Days
If You cancel an annual subscription within fifteen (15) business days from activation, You may be eligible for a refund. Refunds may be adjusted for:
- Setup costs
- Services already consumed
- Onboarding or implementation work completed
- Usage of premium features
✅ Cancellation After 15 Business Days
After fifteen (15) business days, refunds may be provided only on a prorated basis. The Company may deduct:
- Usage charges
- Support costs
- Third-party service charges
- Payment gateway fees
Monthly Subscription Plans
⚠️ Monthly subscriptions are generally non-refundable once:
- Services have been activated
- Software access has been provided
- Transactions or usage have occurred
Refunds may only be considered if:
- No meaningful usage has occurred after payment
- Technical inability to deliver the service is verified by the Company
Non-Refundable Services
The following are NON-REFUNDABLE:
- Setup or onboarding fees
- Custom software development
- API integrations
- Domain, hosting, or cloud infrastructure charges
- SMS, WhatsApp, or third-party communication costs
- Payment gateway charges
- Training services already delivered
- Hardware purchases
- Used subscription periods
- Taxes paid to government authorities
Refund Processing
💰 Refund Method
Approved refunds will be processed
- to the original payment method where possible
- or via bank transfer/credit note at the Company's discretion.
⏳ Processing Time
Estimated refund timelines:
| Payment Method | Estimated Processing Time |
|---|---|
| UPI | 3–7 Business Days |
| Credit/Debit Card | 7–10 Business Days |
| Net Banking | 5–10 Business Days |
| Bank Transfer | Up to 30 Business Days |
⚠️ Actual processing time may vary depending on banking systems and payment providers.
Free Trial Policy
The Company may provide free trials for selected services. Unless cancelled before the end of the trial period:
- Paid subscriptions may automatically begin
- Applicable charges may apply
Suspension or Termination by Company
Our Rights
We reserve the right to suspend or terminate services without refund if:
- Terms & Conditions are violated
- Fraudulent activities are detected
- Illegal usage occurs
- Abuse of platform resources is identified
- Non-payment persists
- User activities harm the Company or other users
Data Retention After Cancellation
Upon cancellation or termination:
- User access may be disabled
- Data may be retained for legal/compliance purposes
- Data deletion timelines may vary according to Company policy
✅ Users are advised to export and backup their data before cancellation.
Chargebacks & Payment Disputes
Users agree to contact the Company before initiating:
- Chargebacks
- Payment disputes
- Banking complaints
Fraudulent or abusive chargebacks may result in:
- Immediate account suspension
- Legal recovery actions
Limitation of Liability
⚠️ LEGAL DISCLAIMER
To the fullest extent permitted by law, ARYAN NXTGEN PRIVATE LIMITED shall not be liable for:
- Loss of business
- Revenue loss
- Data loss
- Indirect or consequential damages
- Service interruption losses
- Third-party failures
- Payment processor delays
Maximum liability shall not exceed the subscription amount paid by You during the preceding twelve (12) months.
Policy Revisions
We reserve the right to update or revise this Policy at any time without prior notice.
📌 Continued use of the Platform after updates constitutes acceptance of revised terms.
Dispute Resolution
If You have refund-related concerns:
- Contact support within seven (7) days of the issue
- Provide payment and subscription details
- Allow reasonable time for investigation
Escalation contact:
📧 support@aryanpos.co.in
Governing Law
This Policy shall be governed by the laws of India.
📍 Jurisdiction: Pune, Maharashtra, India
Contact Information
📞 Customer Support
🌐 Website: aryanpos.co.in
📧 Support: support@aryanpos.co.in
📧 Billing: contact@aryanpos.co.in
🕘 Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM IST
Important Notes
📌 Please remember:
- Review subscription details carefully before purchase
- Keep payment receipts for reference
- Cancel before renewal dates to avoid automatic renewal charges
- Maintain backup copies of important data
- Contact support immediately for unauthorized transactions
